Terms & Conditions

Effective date: 10 November 2025 · Contact: support@smartnote.co.za

1) About us & scope

These Terms govern your use of smartnote.co.za and purchases of one-off digital downloads (study notes, cheat sheets, exam kits). Paying for an order means you accept these Terms.

2) Products & pricing

Prices are listed in South African Rand (ZAR). The final amount is shown at checkout before payment—no hidden fees. We may update prices, descriptions, previews, or availability at any time.

3) Order process (review before you pay)

Before paying, you’ll see a final review page showing your items, total price, name, email, and grade. You can edit or exit. Completing payment confirms your order.

4) Delivery & access

• Instant email delivery: secure download link sent immediately (typically under 5 minutes; always within 1 hour).
• Link validity: active for at least 48 hours.
• Downloads: unlimited downloads while the link is active.

If the email doesn’t arrive, check your spam folder or contact support@smartnote.co.za.

5) Licence & acceptable use

Your purchase grants a personal, non-transferable licence. The following are not allowed: sharing, reselling, classroom/group distribution, public posting, bulk scraping, automated downloading or bots, and using our content/data to train AI models. We may suspend access if misuse is detected.

6) Academic integrity

Use SmartNote materials ethically. Follow your school’s rules and exam policies. Do not use our resources to cheat or gain an unfair advantage.

7) No affiliation with exam bodies

SmartNote is independent and not affiliated with the DBE, IEB, Cambridge, or any school/exam authority. Curriculum references (e.g., CAPS) are for guidance only.

8) Refunds & cancellations

See the Refund & Cancellation Policy for full details. Highlights:

• Refund requests accepted within 7 days for eligible issues (duplicate purchase—even if downloaded; wrong/corrupted file; significant mismatch).
• Orders are digital and process immediately; there is no manual cancellation step—use the refund process if needed.
• Approved refunds are returned to the original payment method within 5–10 business days.

9) Updates to files

If we correct a mistake in a file you bought, we’ll send the corrected version for free. New or expanded editions are treated as new products.

10) Payments

Card payments are processed securely by Stripe. We do not store card details on our servers. By purchasing, you confirm you are authorised to use the chosen payment method.

11) Support

Email-only support is available at support@smartnote.co.za. We aim to respond within 2 business days (Mon–Fri, SAST).

12) Cookies & privacy

We use essential cookies only (checkout/download/security). No analytics or advertising pixels are used. See our Privacy Policy for details on data collection, use, and retention.

13) Intellectual property

All site content and files are owned by SmartNote and/or its licensors. Rights are licensed, not sold. All rights not expressly granted remain reserved.

14) Disclaimers; no guaranteed results

Content is provided “as is” for learning support. We do not guarantee grades, exam outcomes, or that materials are error-free or fit your specific purpose, although we correct confirmed mistakes.

15) Liability cap

To the maximum extent permitted by law, our total liability for any claim related to a purchase is limited to the amount you paid for that product. We are not liable for indirect or consequential losses (lost study time, academic opportunity, etc.). These Terms do not exclude liability where it would be unlawful (fraud, gross negligence, willful misconduct) or limit your non-excludable consumer rights.

16) Suspension/termination

We may suspend or disable access to links/files if we suspect breach, fraud, or security risks. Your licence terminates if you violate these Terms.

17) Changes to these Terms

We may update these Terms from time to time. Material changes will update the Effective date and be posted on this page.