Refund & Cancellation Policy

Effective 10 November 2025 · Contact: support@smartnote.co.za

1. What this covers

This policy applies to all one-off digital downloads (cheat sheets, exam kits, study notes) sold in South African Rand on smartnote.co.za. It explains when refunds are granted and how to request them.

2. Delivery & access

• Instant delivery: secure download links are emailed within minutes of payment (always within one hour).
• Link validity: download links stay active for at least 48 hours.
• Downloads: unlimited downloads while the link is active.
• Sharing: links/files are for personal use only and may not be shared, resold, or posted online.

3. Refund window & eligibility (within 7 days)

You may request a refund within 7 days of purchase if any of the following applies:

• Duplicate or accidental purchase of the same product (refundable even if downloaded).
• Wrong file delivered, corrupted file, or a material mismatch with the product description/preview.
• Technical issues on our side that prevent access or download and we cannot resolve promptly.

If a file issue is fixable, we will send a corrected file free of charge first. If we cannot resolve it quickly, we will process a refund.

4. Not refundable

• Change of mind or “not what I expected” when the product matches its description/preview.
• Academic outcomes—grades and exam results are not guaranteed.
• Breach of license, including sharing files or links beyond personal use.

This policy does not limit any rights you may have under South African law.

5. How to request a refund

Email support@smartnote.co.za with:

• Subject line: “Refund request”.
• Your name and the email used at checkout.
• Order number and product name.
• Reason for the request (e.g., duplicate charge, wrong/corrupted file).

We respond within 2 business days (Monday–Friday, SAST). If approved, refunds are issued to the original payment method within 5–10 business days (processing time depends on Stripe and your bank).

6. Disputes & chargebacks

Please contact us first so we can resolve the issue or process an eligible refund. If we cannot resolve it, you may approach your bank or card issuer.

7. Cancellations

Orders are delivered digitally and begin processing immediately, so there is no manual cancellation step. Please use the refund process described above.

8. Pricing clarity

Total pricing is shown at checkout before payment. We are not VAT-registered, so no VAT is charged and there are no hidden fees.

9. License reminder (personal use)

Purchases grant a personal, non-transferable license. Redistribution, classroom/group sharing, or resale is not permitted. Misuse may lead to access being disabled and the purchase becoming non-refundable.

10. Updates

If we correct a mistake in a file you bought, we will send the corrected version for free. New or expanded editions are treated as new products.

11. Payments

Payments are processed securely by Stripe. SmartNote does not store card details on its servers.